Volunteer & Program Coordinator

Description

The Louisa County Historical Society (LCHS) is seeking a part-time Volunteer & Program Coordinator to assist the Executive Director in operations, public programs and services, and general administration of the historical society. The position involves some front-line service to members and visitors as well as coordination of volunteers. Additionally, the position may plan and implement educational programs and events, marketing, and other activities. Hours will typically fall within our public hours of Monday – Friday, 10:00 am – 4:00 pm, but will involve the occasional weekend and evening hours (1-2 times per month).

Job Duties

Communications/Visitor Services: Ensures that members and visitors receive quality customer service in person at the museum and visitor center or through phone calls, emails, and correspondence. Oversees the tracking and analysis of visitor data.

Volunteer Management: Helps recruit, train, and supervise volunteers and maintains the volunteer calendar.

Membership and Research Services: Answers routine inquiries via phone and email regarding memberships and research services. Maintains the membership and research services contact lists. Helps facilitate the completion of remote research inquiries and membership communications.

Programs and Events: Helps plan, implement, and market educational programs and events. Maintains programs and events calendar and coordinates group tours and field trips. Develops recommendations based on program data, audience attendance, evaluations, volunteer input, and trends in the field.

Marketing: Ensures the LCHS’ website and Facebook page is consistently accurate and up-to-date. Develops content for social media and monthly e-newsletter. Assists with the input of program and event information to online community calendars and submission of the program and event information to local media to include Facebook, Twitter, Instagram, Pinterest and Youtube. 

Office Coordination: Assists with outgoing mail, including bulk mailings, and merchandise order fulfillment. Helps maintain office files. Other light office duties, as required.

Skills Required

Must have strong customer service skills and the ability to manage multiple projects at the same time with attention to detail. Proficiency with Microsoft and Google suites. Experience with social media, website management, and database management systems is a plus.

Additional Info

Minimum two years of cumulative work experience for a nonprofit organization and/or a public history institution. Knowledge of public history practices/methods and professional skills or abilities related to one or more of the following is preferred: museums, archives, libraries, historic preservation, K-12 education, digital history, and/or oral history. Bachelor’s in History, Public History, Museum Studies, or a closely related field is preferred, but not required.