Volunteer Coordinator

Description

This is an excellent opportunity to join the Charlottesville Free Clinic, a vibrant non-profit that fills a critical and unique role in our community. For 30 years, the Charlottesville Free Clinic has been an open door to free, high-quality healthcare for thousands of uninsured and underinsured adults in the greater Charlottesville area.

As Volunteer Coordinator, you will engage, train and recruit students and community volunteers to support operations at the Charlottesville Free Clinic. In addition to leading and directing volunteers, you will be accountable for the management and oversight of the volunteer database and volunteer stewardship.

This is a full-time, exempt position. Reports to Director of Medical Clinic Operations.

Job Duties:

• Create and oversee recruitment strategy for student and community volunteers across the organization, engaging with volunteers to provide a rewarding experience.
• Maintain an accurate and up to date volunteer database (Better Impact), continually expanding ability to maximize the functionality of volunteer management software.
• Oversee implementation of onboarding/training for all volunteers (assure all departments have adequate training/onboarding procedures).
• Schedule and manage monthly volunteer provider schedule for all medical clinics
• Communicate and coordinate directly with IM and specialty providers for availability in relation to clinic/patient needs and clinic capacity

• Recognize and honor volunteers. Deliver and evaluate an annual survey and recognition events.
• Planning, coordination and execution of annual “Volunteer Celebration” event
• Coordinate dinner donations/purchases for evening clinic volunteers

• Maintain established volunteer budget
• Manage, restock, and purchase supplies for volunteers

• Act as a liaison for pharmacy and admin volunteers.
• Provide direct support to Director of Medical Clinic Operations and medical clinic staff:
• Serve as electronic medical record (EMR) super user for EMR system, Athena.
• Provide EMR support to volunteers and staff, including maintaining EMR user database and training new volunteers.
• Support clinic operations in key roles when volunteers/staff are not present including: front desk, clinic eligibility, and check out.
• Work in partnership with the entire clinic staff, serving as an active participant in regularly scheduled team meetings and new program initiatives.

Qualifications:

· College degree is required.

· Detail oriented mindset, excellent organization and communication skills are essential.

· Ability to manage a large, dynamic group of volunteers with professionalism and flexibility.

· Ability to problem-solve and work in a fast-paced, team environment.

· Commitment to confidentiality, collaboration, and customer service.

· Sensitivity to the needs of the working uninsured population served by the Free Clinic.

· Supervisory and/or volunteer management experience preferred.

· Familiarity with healthcare and electronic medical records is preferred.

· Conversational Spanish is beneficial, but not required.

WORKING CONDITIONS:

The Charlottesville Free Clinic is a highly dynamic work environment. Our business model relies on a streamlined staff, surrounded by a robust cadre of volunteer licensed professionals who donate their time and expertise to serving our patients. Our volunteers are highly dedicated to our mission, and you will oversee their recruitment, training, and their work while volunteering with us.

Your workweek will combine daytime hours in addition to evening hours on Monday, Tuesdays, and Thursdays, in order to accommodate our evening medical clinic schedule.

Working in the Free Clinic brings many perks, including the satisfaction of providing critical health care to our neighbors in need. Across the organization, we are a staff of roughly 20 medical and non-medical professionals, with diverse backgrounds and interests.

Job Type: Full-time

Pay: $42,000.00 – $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Are you able to work evening shifts (3-8:30) on Mon, Tues, and Thursday

Experience:

• Volunteer management: 1 year (Preferred)

Work Location: In person