Store Donation Logistics Coordinator

Description

Habitat for Humanity of Greater Charlottesville is currently seeking a part-time Store Donation Logistics Coordinator for the Habitat Store. The Store Donation Logistics Coordinator will be tasked with scheduling and processing donations pick-up requests over the phone and online, acting as a back-up driver for donation pick-ups, and supporting retail operations of the Habitat Store with superior customer service and professionalism.

Please send resume AND cover letter to habitatstorehiring@gmail.com.  Applications accepted on a rolling basis until position is filled.

HFHGC is an EOE. Women, minorities and protected individuals such as those covered by Section 3 are encouraged to apply.

Job Duties

• Schedule & organize donation pick-up requests both online and over the phone
• Ensure the donation voicemail line is checked and calls are returned at least once every two hours
• Serve as back-up driver for donation pick-ups
• Screen pick-up and drop-off donations for acceptability and unload professionally and efficiently
• Load customer purchases safely and professionally
• Provide friendly, professional and personalized customer service on sales floor to drive sales and ensure optimal customer/donor experience
• Effectively supervise volunteers as needed
• Maintain exceptionally clean store and warehouse through sweeping, proper merchandising, and diligent attention to housekeeping
• Answer and respond to incoming calls regarding store location, donation information, directions, etc. in professional manner
• Handle cash, check, and credit card transactions with customers
• Ensure that store and warehouse are appropriately stocked with supplies at all times with input from Store Manager or Operations Manager
• Make miscellaneous repairs to damaged but valuable donations at direction of Store Manager or Operations Manager
• Be knowledgeable about Habitat’s mission and convey it effectively to customers, donors, and volunteers
• Adhere to safety procedures and ensure safe environment for customers, donors, staff, and volunteers
• Adhere to all store policies and procedures

• Perform other duties as assigned by Store Manager or Operations Manager

Skills Required

• Proven experience in retail sales
• Ability to safely and professionally drive a large vehicle such as a box truck
• Ability to use Gmail, social media platforms and Microsoft Suite programs, especially Word and Excel with high level of proficiency
• Experience interacting with customer/donors on the phone and through e-mail
• Demonstrated ability to multi-task, plan, organize, and implement multiple projects and meet deadlines with high quality work
• Professional demeanor and attitude at all times befitting a public representative of Habitat for Humanity of Greater Charlottesville
• Ability to work well with volunteers and supervise them effectively
• Excellent verbal, written and computer communication skills
• Positive, “can do” personality
• Professional appearance at all times befitting the public face of Habitat
• Flexibility to work occasional nights and weekends
• Sensitivity to the needs of people from multiple cultures and backgrounds
• Commitment to Habitat for Humanity’s mission of service to others
• Ability to lift 50-75 lbs. consistently and be on feet for long periods of time in extreme temperatures
• Driver’s license and insurable driving record

Work Schedule

Part-time, Non-exempt, Hourly. Includes weekends and occasional evenings.