This job is no longer active.
| Organization | The Haven |
| Type | Part Time |
| Application Deadline | May 13, 2017 |
| College Degree Required? | No |
| Salary Range | this is an unpaid internship/volunteer opportunity |
| shayla@thehaven.org | |
| Phone | 434-973-1234 ext. 102 |
Description
The Haven is a multi-resource day shelter for people facing homelessness in downtown Charlottesville, Virginia.
We provide respite services for people who are homeless, or living in extreme poverty in our community, as well as supportive case management for guests who are eligible for programs to help get them back into stable housing.
We co-operate a central Help Line for the Charlottesville area to help callers in need of financial assistance figure out their options without them having to call all around town. We are in need of a compassionate, professional intern to answer the Help Line on Mondays and Fridays from 11am to 2pm.
This person will often be the first point of contact for a person in crisis who is reaching out for help. The candidate will ask a series of questions from a computerized decision tree to help guide the caller to the appropriate referral or solution.
Job Duties
Answer the Help Line and guide clients in need of financial assistance to the appropriate resource or solution with the assistance of a decision tree. Document all calls and any assistance given.
Skills Required
Grace under pressure, calm in stressful situations.
Basic computer skills.
Professional, detail oriented, prompt, creative, able to trouble-shoot.
Work Schedule
Mondays, 11 – 2pm.
Fridays 11 – 2pm.
Duration: Undetermined. This position is responding to an ongoing need.
Additional Info
The ideal candidate will be able to work fairly independently, though staff is readily available to help with any tricky situations. The work environment is supportive, casual, and full of humor, while at the same time we hold ourselves to high standards for our work with clients and our community partners.