Interpreter Services Specialist

Description

The Interpreter Services Specialist supports the delivery of high quality, reliable, in-person and remote language interpretation to internal and external IRC customers by fielding interpretation requests, scheduling interpreters, troubleshooting issues, satisfying recordkeeping requirements, and providing high levels of customer service.

Job Duties

• Respond to questions related to interpreter services programming.
• Field internal and external customer requests for interpretation services, matching and scheduling interpreters based on customer requirements and interpreter qualifications and availability.
• Independently resolve conflicts, escalating issues as necessary to program management.
• Build and maintain positive relationships with staff, customers and interpreters.
• Serve as technology subject matter expert by training others in the use of virtual platforms and troubleshooting related issues.
• Provide end-to-end interpretation training support, including managing registration, preparing training materials, coordinating logistics, delivering content, and satisfying recordkeeping and reporting requirements.
• Assist with scheduling, proctoring, and delivery of interpreter language proficiency testing.
• Provide general administrative support and contribute to special projects.
• Other duties as assigned.

Skills Required

• High school diploma or equivalent required. Bachelor’s degree preferred.
• Demonstrated professional experience providing high levels of customer service required.
• Prior scheduling experience strongly preferred.
• Demonstrated ability to remain organized, prioritize effectively, and meet deadlines within a fast-paced, rapidly changing environment.
• Ability to effectively communicate clearly and concisely in spoken and written English with people at varying language proficiency levels.
• Strong command of virtual communication and training platforms.
• High level of professionalism, discretion and sound judgment. Strong interpersonal and diplomacy skills.
• Attention to detail, completeness and accuracy in work products.
• Ability to work both as part of a team and to work independently.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Ability to learn other computer software programs.

Work Schedule

The incumbent will temporarily work from home.  When IRC resumes its in-person services, this position will require a combination of in-office work based in IRC’s Charlottesville office and home-based remote work, with the potential for local travel.

Additional Info

Please apply online only at rescue.org/career or at

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/9091