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OrganizationCharlottesville-Albemarle SPCA
TypeFull Time
Application DeadlineFebruary 1, 2023
College Degree Required?No
Salary Range50,000.00
Emailcareers@caspca.org
Phone(434) 973-5959

Description

Interested candidates must submit a cover letter and resume to careers@caspca.org. No calls or walk-ins, please.

Position: Foster Manager
Job Status: Exempt
Reports To: Director of Operations
Revision Date: 7/16/2021
Position Summary:
The Foster Manager is responsible for the implementation of the Foster Program’s standard operating procedures, foster recruitment and retention initiatives, foster matching and placement protocols, medical and behavioral support processes, and foster database maintenance and data reporting. This position works closely with the adoptions, intakes, transport, clinic, and animal care teams to identify animals prioritized for foster placement, collect, record, distribute animal behavior information from foster parents, and support the facilitation of adoptions directly from foster homes. Direct reports include: Medical Foster Coordinator and Foster Coordinator.
Essential Duties / Responsibilities:
 Develop, implement, and improve upon standard operating procedures for the Foster Program.
 Train staff on developed SOPs and provide performance feedback based upon communicated expectations, including conducting performance reviews.
 Collect, respond to, and prioritize incoming foster caregiver applications and maintain an on-call list of available foster homes.
 Develop and distribute foster training materials – manuals, videos, etc. – to empower foster caregivers to provide proper animal care.
 Assess current in shelter population to prioritize foster placement needs and matches foster families with the appropriate animals.
 Manage the foster appointment calendar and coordinate with clinic and animal care teams to ensure animals are ready for placement.
 Implement foster support communication pathways to ensure prompt response to foster caregivers’ medical and/or behavior questions.
 Maintain inventory of foster supplies to ensure foster caregivers have everything they need to provide adequate care of animals.
 Manage the after-hour emergency phone line and schedule foster staff to ensure adequate coverage for foster support.
 Coordinate with the adoptions team to ensure foster caregivers are appropriately marketing animals and responding to adoption inquiries.
 Analyze foster program data to ensure appropriate length of stay of animals in foster care.
 Collaborate with each department to develop and implement new processes within the Foster Program to meet lifesaving needs and increase effectiveness and efficiency.
 Ensure that all animal and foster data is entered into the shelter database in an accurate, objective, and clear manner. Contribute to daily end-of-day reporting.
 Provide prompt, exceptional customer service delivery and clear communication via all platforms – in person, email, and phone.
 Foster a team environment by working cooperatively with all departments, staff and volunteers, and providing excellent customer service both internally and externally.
 Remain positive and mission-focused while under stress.
 Be attentive to others’ needs and willingly assist as required.
 Other tasks and duties as assigned.
Physical Requirements & Work Environment:
 Ability to lift and transport items weighing up to 65 pounds.
 Ability to handle animals effectively and humanely.
 Have a high level of manual dexterity.
 The ability to bend and squat.
 The ability to stand and sit for significant periods of time.
 Exposure to disinfectant solutions and zoonotic diseases.
 Subject to animal bites and scratches.
 Consistently exposed to animals and animal allergens under conditions with limited alternatives available.
 Daily hours and days of the week may vary according to the needs of the organization. May require evening, holiday and weekend work hours.
Required Skills / Experience:
 Valid Virginia Driver’s License required.
 Must be comfortable safely driving all SPCA transport vans and Compassionate Care-A-Van, abiding by all traffic laws.
 Must be able to safely and compassionately handle and work with all cats and dogs, including those with medical or behavioral challenges.
 Must have the ability to actively problem solve and seek answers independently.
 Must have strong organizational skills and the ability to coordinate a project with multiple and often changing components.
 Must be a team player and self-starter with the ability to work in a fast-paced environment with minimal supervision.
 Must be highly motivated, with strong communication skills and a professional manner.
 Must have the ability to get along well with a variety of people, as well as demonstrate ability to handle sensitive and confidential situations and information.
 Must have a strong knowledge of animal caregiving with the ability to identify medical and behavioral characteristics of dogs and cats.
 Computer literate: MS Office, Shelterbuddy, Internet, Google docs and mail.

Additional Info

Interested candidates must submit a cover letter and resume to careers@caspca.org. No calls or walk-ins, please.