Director of Housing Programs

Description

The Director of Housing Programs will supervise Housing Team programs and staff, as well as leading collaboration with partner agencies to work towards our vision of ending homelessness in the greater Charlottesville community.

The Haven is a multi-resource day shelter in downtown Charlottesville, VA.  We offer a welcoming and safe space to anyone in need, 365 days a year. Our mission is to end homelessness in the greater Charlottesville community, and we believe that housing is the solution to homelessness.  Motivated by radical hospitality, we strive to be the point of entry for people seeking stable housing. We open the doors wide for any and every one, no matter their circumstances.

The Haven is an equal opportunity employer. Candidates with lived experience of homelessness, women, minorities, veterans, and persons with disabilities are especially encouraged to apply.

Goals

1. Provide bi-monthly supervision meetings with housing staff to discuss program operations and professional development goals
2. Develop and maintain internal review processes for housing programs (Rapid Rehousing, Haven Housing Fund, Homelessness Prevention, Fostering Futures), using benchmarks from TJACH’s Community Plan to End Homelessness as well as recommendations from the NAEH’s Racial Equity Network Toolkit
3. Lead semi-annual review of housing programs
4. Conduct annual performance reviews for housing staff
5. Establish and maintain formal feedback processes for current and former clients of Haven housing programs
6. Update and maintain onboarding and training process for new case managers
7. Conduct two information sessions per year on Haven housing programs for stakeholders and community partners
8. Continue to foster a culture of collaboration, mutual support, creativity, and excellence within the housing team
9. Continue to build relationships with community partners to lay the groundwork for a community-wide advocacy campaign around ending homelessness

Job Duties

• Supervision of Housing Team Staff

Provide leadership, support and accountability for members of the Housing Team, including the administrators of Rapid Rehousing, Haven Housing Fund, Homelessness Prevention, and Fostering Futures programs; Housing Navigator and Case Managers.

Engage in bi-weekly supervision meetings with Housing Team staff to provide support, critical feedback, troubleshooting, assistance with program administration, and guidance for professional development.

Lead annual performance reviews for Housing Team staff

Expand current onboarding / training process for new staff to include Critical Time Intervention Case Management and Trauma-Informed Care.

Facilitate weekly Housing Team meetings.

• Supervision of Housing Programs

Develop and implement review processes for the above programs, using guidelines provided by local and state monitoring agencies, as well as internal goals set by Haven staff and board.  Incorporate client feedback in the program review process and ongoing refinement of programs.

Working collaboratively with program administrators, lead creative problem-solving sessions to improve program outcomes and meet new client needs as they arise, working towards the goal of ending homelessness in the greater Charlottesville community.

Provide ongoing supervision of program processes and protocols.  Revise the Housing Programs Manual as needed.

• Community outreach and communication

Maintain and develop strong partnerships with community agencies in the homelessness and housing constellation.

Communicate eligibility requirements and referral processes for Haven programs to community partners.  Coordinate community education efforts and keep program literature up-to-date.

Develop relationships with current and former program clients.  Incorporate their experience, knowledge and feedback to improve program outcomes and future clients’ experience.

Lead advocacy efforts around local housing issues

Attend monthly meetings of the Trauma-Informed Care Network, Service Provider Council, and other relevant community meetings

Build relationships with other local and national Continuums of Care to share knowledge and strategies.

Skills Required

1. Minimum of 5 years’ experience managing teams
2. Excellent emotional intelligence, cultural awareness, and sense of humor
3. Inclusive, self-directed, adaptable, agile, and flexible.
4. Proven ability to work well with others, including community leaders, elected officials, a diverse collection of team members, and people experiencing extreme poverty
5. Awareness of the issues people experiencing homelessness and housing insecurity face
6. Non-profit experience, preferably working with marginalized populations
7. A successful project management portfolio
8. Strong communication skills (verbal and written)
9. Strong collaborator and meeting facilitator
10. Understanding of Trauma-Informed Care principles
11. Familiarity with affordable housing issues and Housing First approach to homelessness
12. Personal experience of homelessness a plus but not required
13. Comfortable with computers and able to learn new software programs

Work Schedule

9:00am – 5:00pm / Monday – Friday

Additional Info

Benefits:

• Health insurance premium stipend + HSA contribution
• Mental health stipend
• Paid parental leave
• Retirement fund matching

Please send a cover letter and resume to the email below.