Clinic Receptionist

Description

Position: Clinic Receptionist
Job Status: Exempt
Reports to: Clinic Services Manager

Interested candidates must submit a cover letter and resume to careers@caspca.org. No calls or walk-ins, please.

Position Summary
The primary function of the Clinic Reception team is to provide exceptional customer service to our clients and community partners, while ensuring prompt and appropriate care of our animal patients. Responsibilities include client relations, administrative functions and reception maintenance.

Primary Duties and Responsibilities:
• Assorted administrative tasks including scheduling appointments, maintaining clinic calendar, answering phones, filing, responding to emails, and processing payment transactions.
• Ensure clients have a positive and professional experience through exceptional customer service.
• Provide individualized consultations to owner wishing to surrender their animal(s) and make every attempt to assist the owner in retaining their animal(s).
• Under the guidance of the Clinic Manager, manage the logistics of animal rescues both incoming and outgoing.
• Oversee and lead the foster care program including responding to foster questions/needs/concerns, coordinating communication between clinic staff and foster families, and scheduling routine care.
• Ensure appropriate support and follow-up for our Senior for Senior and Angel patients
• Manage animal intake and ensure proper documentation and record-keeping for all incoming animals.
• Coordinates the microchip and rabies vaccination walk-in appointments for the Veterinarian in Charge.
• Performs other tasks and duties as assigned by the Clinic Services Manager.

Skills/Qualifications:
1. High School Diploma or G.E.D.
2. A minimum of 1 year in customer-service job related experience; experience in a veterinary clinic or animal shelter preferred.
3. Excellent communication skills (written and verbal)
4. Possesses a positive attitude and the ability to remains calm under pressure.
5. Ability to work compassionately with clients in various emotional states.
6. Must possess good critical thinking and problem solving skills
7. Flexible and independent; able to multi-task while also being highly detail-oriented.
8. Personal qualities of integrity, credibility, and a commitment to CASPCA’s mission.
9. DatabaseSkill in operating or ability to quickly learn the various software programs utilized by CASPCA including Excel, PowerPoint, and Word.
10. Database experience preferred.

Interested candidates must submit a cover letter and resume to careers@caspca.org. No calls or walk-ins, please.