Client Manager

Description

Meals on Wheels of Charlottesville/Albemarle is seeking a Client Manager to join our team! The Client Manager is tasked with the support of our clients, both new and existing in support of our mission – to provide hot, nutritious meals to homebound Charlottesville and Albemarle residents who are unable to cook their own meals and who have no one to help them.  Reporting to the Executive Director, the ideal candidate will be experienced in social work, specifically with an elder population and will be able to work independently with little or no supervision.  This person must be exceedingly well organized, flexible and fully supportive of the mission of Meals on Wheels (MOW).

Specific Responsibilities:

1. Client Referrals
   1. Accepts new client referrals and takes basic information
   2. Responsible for inputting documentation into database program
   3. Initiates paperwork for all new clients
   4. Adds new meal recipients to delivery route schedules in coordination with the Volunteer Manager
   5. Completes annual review and documentation of client needs and eligibility
   6. Responsible for organizing and distributing birthday and holiday gifts

2. Administrative Responsibilities
   1. Prepares monthly statistics
   2. Prepares monthly bills and client statements
   3. Checks answering machine daily and logs messages
   4. Answers phone and logs messages
   5. Assists with newsletters and mailings

Skills Required

Intermediate to advanced MS Office knowledge with a focus on Excel.

Intermediate knowledge of QuickBooks preferred.

Proven clear thinker, well organized, level headed, solution oriented.

Strong customer service ethic, answers phones and works with meal recipients.

Social Work background preferred.

Must have personal automobile insurance and a valid driver’s license, with access to a reliable vehicle.

Work Schedule

Monday – Friday.  Approximately 4 hours each morning.  9-11 are core hours.  We are open all holidays that fall on a weekday. Occasional weeknights and weekend days will be required.

Additional Info

Monday – Friday.  Approximately 4 hours each morning.  9-11 are core hours.  We are open all holidays that fall on a weekday. Occasional weeknights and weekend days will be required.

This position will remain open until filled – please do not wait until the deadline to apply.

Submit resume and cover letter by e-mail – allie@cvillemeals.org

No phone calls please.